Privacy Policy

1. Overview

InventoryLogic (“InventoryLogic”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request a demonstration or otherwise interact with us.

We aim to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Information we collect

We may collect personal information that you provide directly, including:

• your name, work email address, phone number and job title;
• your company name, industry, catalogue size, supplier arrangements and purchasing requirements;
• information included in enquiries, demonstration requests, feedback or correspondence;
• account and authorised-user details if you become a customer; and
• billing and transaction details, although payment card information may be processed by a third-party payment provider rather than stored by us.

We may also receive technical information automatically, such as IP address, browser type, device information, referring pages, timestamps and basic website usage logs. We do not intentionally collect sensitive information through the public website and ask that you do not submit it.

3. How we use information

We may use personal information to:

• respond to enquiries and arrange product demonstrations;
• assess whether InventoryLogic suits your business requirements;
• provide, configure, maintain and support our software and services;
• manage customer relationships, billing, security and administration;
• improve our website, product, forecasting tools and customer experience;
• send service communications and, where permitted, relevant marketing communications;
• detect misuse, protect our systems and enforce our agreements; and
• comply with legal obligations and resolve disputes.

You may opt out of marketing emails at any time by using the unsubscribe method provided or contacting us.

4. When we disclose information

We may disclose personal information to service providers that help us operate our business, such as cloud hosting, email, analytics, customer support, professional advisory, payment and security providers. We may also disclose information:

• with your consent or at your direction;
• to employees, contractors and professional advisers who need it for legitimate business purposes;
• where required or authorised by law, court order or regulatory process;
• to protect the rights, safety, security or property of InventoryLogic, our customers or others; or
• in connection with a proposed or completed merger, financing, acquisition or sale of business assets, subject to appropriate confidentiality protections.

We do not sell personal information.

5. Overseas service providers

Some technology providers we use may store or process information outside Australia. The locations can vary depending on the provider and its infrastructure. Where practical, we take reasonable steps to select reputable providers and use contractual, technical and organisational safeguards appropriate to the nature of the information.

6. Security and retention

We use reasonable administrative, technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no internet transmission or storage system is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business records, resolve disputes and comply with legal obligations. Information may then be deleted, destroyed or de-identified where appropriate.

7. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. In some circumstances permitted by law, access may be limited or refused, and we will explain the reason where required.

8. Cookies and website analytics

Our website may use essential cookies or similar technologies needed for security and website functionality. If we later use analytics, advertising or other non-essential tracking technologies, we may provide additional notice or consent controls where required. You can also manage cookies through your browser settings, although disabling some cookies may affect website operation.

9. Privacy questions and complaints

To ask a privacy question, request access or correction, or make a complaint, contact us using the details below. Please describe your concern and provide enough information for us to investigate. We will aim to acknowledge and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this Privacy Policy as our services, practices or legal obligations change. The current version will be published on this website with an updated effective date.